Dental Complaints Service

dcs

We are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. The Dental Complaints Service (DCS) is funded by the General Dental Council (GDC) but we operate at arms length of it. The public and GDC registrants can use our services for free to help resolve complaints involving private treatment.

What we do

We can look into complaints about private dental services provided by dental practices in the UK.

We aim to resolve complaints fairly, efficiently, transparently and quickly by working with the patient and dental professional involved. The service is completely impartial.

Most of the complaints we receive are from patients and have been most frequently about:

  • dentures;
  • crowns;
  • fillings;
  • root canal treatments;
  • bridges; and
  • pain, service and cost.

What we can’t help with

We can’t look at complaints about NHS treatment. We also can’t look at staff matters – such as recruitment, pay and discipline – or at commercial or contractual issues. Neither can we consider compensation.